COVID-19 PRIVATE CHARTER SAFETY POLICIES
The following is a short summary of the policies and procedures instituted at The WaterFront Center (WFC) that will create a safe environment while providing an enjoyable paddling experience for our customers and our staff. This page will be immediately updated with any revisions to these policies.
** We are closely monitoring the situation and all policies are subject to change. **
Social Distancing & Personal Hygiene
All participants are required to wear face masks in public areas, on our facilities, and on the boat especially when maintaining a 6 foot distance is not possible. Face masks will not be provided, however the WFC Buff will be available for purchase.
All persons must maintain a 6-foot distance between staff and other customers as much as possible, except when those persons are from the same household.
Participants are expected to arrive no early than 10 minutes prior to the start of your program time and to leave promptly afterwards.
No person(s) will be allowed to participate in programs at The WaterFront Center if they are exhibiting symptoms of the COVID-19 coronavirus. Participants are required to have quarantined for at least 14 days since they last experienced symptoms and/or tested positive for COVID-19.
Cleaning and Sanitation
Hand Sanitizer will be available for customer and staff use.
Sailboats, powerboats, life jackets, and other gear will be cleaned and sanitized after use by staff. High contact areas will be emphasized during cleaning.
Staff are required to wash their hands or use hand sanitizer before, after, and throughout the day.
What is the cancellation policy for Christeen private charters?
Cancellations no less than two weeks in advance will receive a full refund.
Cancellations within two weeks, but no less than seven days, of the scheduled date may reschedule or be cancelled with no refund for the deposit.
Cancellations within seven days of the scheduled date (after full payment is due), will not receive a refund or the opportunity to reschedule.
What if the weather is bad (imminent and potentially dangerous)?
Cancellations due to imminent and potentially dangerous weather are at the sole discretion of The WaterFront Center.
The WaterFront Center reserves the right to cancel any reservation due to the threat of imminent and potentially dangerous weather up to, and at any time during, any scheduled sail or rental time.
In the event of a 30 minute or more weather delay by The WaterFront Center, you may choose a refund or to reschedule your appointment. Delays less than 30 minutes may only choose to reschedule your appointment.
For additional questions and policies visit our Frequently Asked Questions page and/or contact us at Info@thewaterfrontcenter.org
